Recently worked on a retail use case where AI was introduced to enhance customer support operations. By implementing a GenAI-powered chatbot integrated with internal knowledge bases, the company was able to automate nearly 60% of Tier-1 queries. This significantly reduced response times and improved customer satisfaction. The key success factor was not just the model—but the quality of structured data and continuous feedback loops. A strong reminder that AI success depends heavily on data readiness.
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10/12/2024 7:16 am