Live webinar

Scaling support in the age of AI

What does it take to scale support as your business grows? Learn how M-KOPA scaled their support operations with a smarter operating model built around people, processes, and AI.

📅 Tuesday, November 17, 2026

What you’ll take away

Know when it’s time to scale

Identify when your support model calls for a strategic shift.

Build the right human + AI operating model

Identify where AI adds value and how to balance automation with human expertise.

Scale smarter with practical strategies

Explore proven ways to build capacity and improve support performance.

Meet our speakers

Janani Dwarakanath

VP of Marketing, Freshworks

Oluseye Odiayi

Global Head of Customer Support, M-KOPA

Build a support organization ready to scale

Learn how to bring people, processes, and AI together to support your next stage of growth.