The service management maturity journey: A practical playbook for IT leaders
As service management continues to evolve, IT leaders need a clear understanding of where they are today and what comes next. In this Refresh Virtual Summit session, explore a practical maturity model that helps organizations assess current capabilities, prioritize improvements, and create a roadmap for long-term success.
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Why watch?
Knowing where your service operations stand today is the first step toward improving them. Watch this session to see how IT leaders assess maturity, prioritize the right improvements, and build a roadmap for long-term service success.
Make maturity measurable
Learn how to approach service management maturity through practical, measurable improvements.
Look beyond operational metrics
Understand why operational metrics alone are not enough to measure service success and employee experience.
Use AI to remove friction
Explore how AI-driven insights and automation can help identify friction and improve workflows.
Balance quick wins with long-term goals
Learn how IT leaders are balancing short-term improvements with long-term service transformation goals.
Build resilient service operations
Discover how continuous improvement can help organizations build more resilient and efficient service operations.
Meet the speakers
Pete Petrocelli
Vice President, Technology, Ashley FDE
Simon Morris
Senior Director, Solutions Engineering, Freshworks
Watch the full session on demand
Join Ashley FDE and Freshworks to learn how a practical maturity model can help you assess your service operations, prioritize improvements, and plan for long-term success.
Watch now