A fresh approach to ITSM: KeHE Distributor’s move from Atlassian Jira Service Management

Hear how KeHE Distributor reassessed its service-management approach, transitioned to Freshservice, and built a foundation designed to scale with the business.

📅 Date: Tuesday, October 27, 2026 🕔 Time slots: 10:00 a.m. IST | 10:00 a.m. GMT | 9:00 a.m. PDT

Attend live

Why Attend?

Moving to a new ITSM platform is a major decision. Hear how KeHE Distributors approached the journey and learn practical insights you can apply to your own ITSM strategy.

Recognized the need for change

Discover what prompted KeHE Distributors to rethink its service-management approach and how the team recognized the need for a new direction.

Turned experience into a strategy

Explore how lessons from working with different ITSM platforms shaped KeHE’s evaluation process, planning, and transition strategy.

Built for better service and growth

See how KeHE Distributors improved service delivery while creating a stronger foundation to support continued growth and future needs.

Meet the experts taking the stage

Nicolas Helmer

Manager, IT Service Desk, KeHE Distributors

Prashanthi Shankar

Product Marketing Manager, Freshworks

Simon Morris

Senior Director, Solution Engineering, Freshworks

Save Your Seat for the Live Session

Join KeHE Distributors and Freshworks to learn how a modern ITSM foundation can improve service delivery and support continued growth.